LEGAL_DOCUMENTATION

1. DATA CONTROLLER. The data controller for this website is VantixGrid, registered at Calle San Fernando, 34, Piso 2B — 39010, Santander, Cantabria, España, España. Contact: [email protected].

2. DATA COLLECTION. VantixGrid collects personal data exclusively for the purpose of executing requested services and maintaining business communications. Data collected includes: name, email address, phone number, and project-related information submitted via contact forms.

3. LEGAL BASIS FOR PROCESSING. Processing of personal data is carried out under Article 6(1)(b) of the GDPR — necessary for the performance of a contract or pre-contractual measures at the data subject's request. Additionally, processing under Article 6(1)(f) — legitimate interest — applies to direct business communications.

4. DATA RETENTION. Personal data is retained for the duration necessary to fulfill the contractual purpose, plus a maximum period of 5 years as required by Spanish commercial and tax regulations (Código de Comercio, Art. 30). Data not subject to legal retention obligations is deleted upon request.

5. DATA SHARING. VantixGrid does not sell, rent, or share personal data with third parties except: (a) hosting infrastructure providers necessary for service delivery, (b) payment processors for transaction handling, (c) legal authorities when required by applicable law.

6. DATA SUBJECT RIGHTS. In accordance with Articles 15–22 of the GDPR and Spanish Organic Law 3/2018 (LOPDGDD), data subjects have the right to: access, rectification, erasure, restriction of processing, data portability, and objection. Requests should be directed to [email protected].

7. INTERNATIONAL TRANSFERS. Where data is processed outside the European Economic Area, VantixGrid ensures appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or adequacy decisions by the European Commission.

8. SECURITY MEASURES. VantixGrid implements technical and organizational measures including encryption in transit (TLS 1.3), access controls, regular security audits, and secure backup procedures to protect personal data against unauthorized access, alteration, or destruction.

1. WHAT ARE COOKIES. Cookies are small text files stored on your device by your web browser when you visit a website. They serve to remember your preferences, maintain session state, and collect analytical data to improve service delivery.

2. ESSENTIAL COOKIES. VantixGrid deploys strictly necessary cookies for core functionality: session authentication, security tokens, and preference storage. These cookies do not require consent under Article 5(3) of the ePrivacy Directive as transposed by Spanish Law 34/2002.

3. ANALYTICAL COOKIES. Optional analytics cookies may be deployed to measure website performance and user behavior patterns. These cookies are only activated upon explicit consent via the cookie acceptance banner. All analytics data is anonymized and aggregated.

4. COOKIE DURATION. Session cookies are deleted when the browser is closed. Persistent cookies have a maximum duration of 12 months, after which they are automatically purged. Users may clear cookies at any time through their browser settings.

5. MANAGING COOKIES. Users can manage cookie preferences at any time through the cookie settings panel accessible via the site footer. Disabling essential cookies may impair website functionality. Analytics cookies can be revoked at any time without affecting core services.

6. THIRD-PARTY COOKIES. Embedded content (e.g., Google Maps) may set their own cookies governed by third-party privacy policies. VantixGrid does not control these cookies and directs users to consult the respective third-party documentation.

1. SCOPE. This Refund Policy applies to all services rendered by VantixGrid, located at Calle San Fernando, 34, Piso 2B — 39010, Santander, Cantabria, España, España. All refunds are evaluated according to project milestone completion and contractual terms.

2. PRE-PROJECT CANCELLATION. If a project is cancelled before work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellation must be communicated in writing to [email protected].

3. MID-PROJECT CANCELLATION. For projects cancelled after commencement, refund amounts are calculated proportionally based on completed milestones. Payments for delivered and accepted milestones are non-refundable. The client will receive an itemized breakdown of work completed versus remaining.

4. DELIVERY DISPUTE. If the delivered work materially deviates from the agreed specifications, the client must submit a written dispute within 7 business days of delivery. VantixGrid will review the claim and, if valid, will either remedy the defect or issue a proportional refund within 21 business days.

5. NON-REFUNDABLE ITEMS. The following are non-refundable: third-party license fees, domain registration costs, hosting prepayments, and any work already deployed to production infrastructure. These costs are passed through at cost.

6. REFUND METHOD. All refunds are processed via the original payment method. Refund processing time is 5–10 business days from approval. International wire transfers may take up to 15 business days.

7. GOVERNING LAW. This Refund Policy is governed by Spanish consumer protection law (Real Decreto Legislativo 1/2007) and applicable EU consumer directives. Disputes shall be resolved through the competent courts of Santander, Cantabria.

1. ACCEPTANCE. By accessing or engaging the services of VantixGrid, located at Calle San Fernando, 34, Piso 2B — 39010, Santander, Cantabria, España, España, the client agrees to be bound by these Terms of Service. These terms constitute the entire agreement between the parties.

2. SCOPE OF SERVICES. VantixGrid provides custom web development, framework engineering, deployment pipeline configuration, and related technical services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written proposal or statement of work (SOW) accepted by the client.

3. PAYMENT TERMS. Unless otherwise specified in the SOW, invoices are payable within 14 calendar days of issuance. A 50% advance payment is required before project commencement. Late payments incur a penalty of 1.5% per month as permitted under Spanish civil code (Art. 1108 CC). VantixGrid reserves the right to suspend work for invoices overdue by more than 30 days.

4. INTELLECTUAL PROPERTY. Upon full payment, all intellectual property rights for custom-developed code, designs, and documentation are transferred to the client. VantixGrid retains the right to use general methodologies, frameworks, and non-proprietary tools developed during the engagement. Third-party libraries remain subject to their respective licenses.

5. CONFIDENTIALITY. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 3 years. Confidential information shall not be disclosed to third parties without written consent, except as required by law.

6. LIMITATION OF LIABILITY. VantixGrid's total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. VantixGrid shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or data loss.

7. SERVICE LEVEL. VantixGrid commits to industry-standard practices for code quality, security, and performance. However, specific uptime guarantees, performance benchmarks, or outcome-based warranties are only binding when explicitly documented in the SOW.

8. TERMINATION. Either party may terminate with 14 days written notice. VantixGrid will deliver all completed work and documentation upon termination. Fees for completed milestones remain due. Termination for cause (material breach) requires written notice with 7-day cure period.

9. GOVERNING LAW & DISPUTE RESOLUTION. These Terms are governed by the laws of Spain. Disputes shall first be submitted to mediation administered by the Colegio de Abogados de Santander. If mediation fails within 30 days, disputes shall be resolved by the competent courts of Santander, Cantabria.

10. MODIFICATIONS. VantixGrid reserves the right to update these Terms with 30 days written notice. Continued engagement after the effective date constitutes acceptance of modified terms.